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Frequently Asked Questions

How long does shipping take?

Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. You'll receive a tracking number once your order ships.

Can I return or exchange my laces?

Yes! We offer a 30-day return policy for unused items in original packaging. Custom orders may have different return policies.

How do I choose the right lace length?

Check our sizing guide on each product page. Generally, low-top sneakers need 36-45" laces, mid-tops need 45-54", and high-tops need 54-63".

Do you offer custom designs?

Absolutely! Contact us through live chat or email to discuss custom color combinations, patterns, or bulk orders for teams and organizations.